Upskill yourself with
MOHD AZMI YAAKUB
Your Certified Trainer & Consultant
Certified Administrative Assistant
Certified Etiquette Coach
Certified Professional Image Consultant
Hi, I’m Mohd Azmi Yaakub!
I’m a certified trainer & consultant. Previously, I was a Deputy Registrar of private higher education institution. I am also experienced working as an Executive PA (Personal Assistant) to the Pro Chancellor of Lincoln University College (LUC), Malaysia for 9 years and been involved in liaison, office administration, operations and management. I hold a Bachelor of Arts in Mass Communication (Hons) and Diploma in Communication Skills.
Having worked in banking, insurance and education industries, I have been widely exposed with the use of office documents such as official letters, memos, minutes of meeting, proposals, paperwork including liaise with government and private sectors personnel.
I love to give training and sharing knowledge with people. A lot of training I have conducted for the public through workshops and seminars in the field of communication, image, etiquette, netiquette, administration and professional writing.
Former Football Coach for international student team at LUC and also an author of four skills books 'Pekerja Versatil' (2021), 'Netiquette - Online Ethical Guide' (2020), ’36 Essential Structures, Common Mistakes, Tips & Samples For E-Mail Writing’ (2019) and ‘Official Letter Writing Skills - Useful Guides for Individuals, Graduates, Employees & Employers’ (2018).
mohd azmi yaakub
YEARS OF WORK
Ethics is essential in conducting any business with the clients. It helps to connect customers with products or services provided by the company. Individuals with professional ethics will have a positive impact and will help to maintain a customer relationship with their company. Having a good ethical professional is important in describing the brand of the institution or where they work.
We should not only gain relevant experience in handling clients (in any specialized areas) but also to having a good image & personality. We play an important role in describing the brand of an institution or work place. With a good image and personality, we will be able to demonstrate positive and good judgment, also compassion in the treatment of clients.
Communication is an important element in our daily lives, whether we are connecting to families, friends, buying or selling items, even sharing information with colleague in work place. We communicate with people and organisation everyday verbally or even non-verbally. Learn about the importance, the process, the barriers and more about the communication skills for a better understanding.
Managing office administration is a fast-paced task that need the skills to perform various tasks and requires quick thinking with thorough knowledge. Upskill yourself with the work skills that cover many different roles and tasks such as organizing files, data, managing meetings, appointments, and more, all at the same time.
Writing an official letter is one of the essential skills in communication. Indirectly, we will be involved in writing of letter regardless of whether we work or not. We are required to provide a formal letter to apply for a job, lodge a complaint, apply for a promotion or salary increment, resignation and many more.
E-mails are important as it has become one of the main ways to communicate for business professionals. If you are dealing with incoming and outgoing messages from your clients, boss, colleagues and professional contacts, writing a proper structured e-mail will improve the quality and image of you and your company.
"I attended Mr. Azmi classes & read his books. To me, everyone should equip themselves with these essential skills regardless of the type of work."
Dr. Regidor III Dioso
"I enjoyed learning these programmes. I also advise my students to upgrade their image & soft skills, not only depending with their diploma or degree."
Dr. Lina Tio
"I encourage my staff to take courses with Mr. Azmi. I have attended and found that, what is being taught are important skills in the work world."
"The trainer is a humble guy but very knowledgeable & professional. He shared his own experience in real industry while teaching."
"The course been conducted in average class but in professional way. The quizzes & tests help me to understand more. I highly recommend it."