Certified Etiquette Coach
Certified Administrative Assistant
Certified Professional Image Consultant
Ethics is essential in conducting any business with the clients. It helps to connect customers with products or services provided by the company. Individuals with professional ethics will have a positive impact and will help to maintain a customer relationship with their company. Having a good ethical professional is important in describing the brand of the institution or where they work.
We should not only gain relevant experience in handling clients (in any specialized areas) but also to have a good image & personality. We play an important role in describing the brand of an institution or work place. With a good image and personality, we will be able to demonstrate positive and good judgment, also compassion in the treatment of clients.
Communication is an important element in our daily lives, whether we are connecting to families, friends, buying or selling items, even sharing information with colleagues in the workplace. We communicate with people and organisation everyday verbally or even non-verbally. Learn about the importance, the process, the barriers and more about the communication skills for a better understanding.
Managing office administration is a fast-paced task that needs the skills to perform various tasks and requires quick thinking with thorough knowledge. Upskill yourself with the work skills that cover many different roles and tasks such as organizing files, data, managing meetings, appointments, and more, all at the same time.
Writing an official letter is one of the essential skills in communication. Indirectly, we will be involved in writing letters regardless of whether we work or not. We are required to provide a formal letter to apply for a job, lodge a complaint, apply for a promotion or salary increment, resignation and many more.
E-mails are important as it has become one of the main ways to communicate for business professionals. If you are dealing with incoming and outgoing messages from your clients, boss, colleagues and professional contacts, writing a proper structured email will improve the quality and image of you and your company.